Accessibility - Independent Energy Services' Commitment
Introduction
This Accessibility Commitment outlines the policies and plans that Independent Energy Services Co. Ltd will put in place to improve opportunities for people with disabilities and remove barriers to accessibility. This Accessibility Commitment is available in an accessible format upon request.
Independent Energy respects and supports the requirements introduced under applicable accessibility laws to ensure a more inclusive, barrier-free country. These laws will benefit everyone in meeting the accessibility needs of persons with disabilities to create barrier-free environments throughthe proactive identification, removal and prevention of barriers.
This Accessibility Commitment will be reviewed and updated on a regular basis and will be posted on www.independentergyservices.com website.
Statement of Commitment
At Independent Energy Services Co. Ltd, our mission is to provide our customers with quality goods and services. We are committed to treating people experiencing barriers due to disabilities in a way that respects their dignity and independence.
Therefore, our goal is to provide a barrier-free environment for all of our employees, customers, job applicants, and any other person who enters our premises. We are also committed to giving people with disabilities the same opportunity to access our goods and services and allowing them to benefit from the same services, in the same place and in a similar way as other persons. We will meet accessibility needs of persons with a disability in a respectful, timely and effective manner.
Definition of Terms
The terms below are defined to provide a better understanding of the requirements outlined in the provincial acts.
Accessible formats: Formats that are an alternative to standard print and are accessible to people with disabilities. Accessible formats may include, but are not limited to large print. When an alternative format is requested, we will work with the person with a disability to understand the specific need and make all reasonable efforts to meet their needs.
Barrier: Anything that prevents a person with a disability from fully participating in all aspects of society because of a disability. This includes physical barriers, architectural barriers, information or communications barriers, attitudinal barriers, technological barriers, and policies or practices.
Disability: Any:
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degree of physical disability, infirmity, malformation or disfigurement that is caused by bodily injury, birth defect or illness,
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condition of mental impairment or a developmental disability,
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learning disability or a dysfunction in one or more of the processes involved in understanding or using symbols or spoken language,
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mental disorder, or
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injury or disability for which benefits were claimed or received under the insurance plan under applicable provincial workers compensation legislation.
Multi-Year Accessibility Plan
Independent Energy Services Co. Ltd has established, implemented and will maintain its Multi-Year Accessibility Plan (MYAP) outlining its strategy to identify, remove and prevent barriers, and increase accessibility for persons with disabilities in accordance with the provincial acts and legislations. The website will be reviewed and updated at least once every five years, and will be posted on the Company website.
Customer Service
Independent Energy Services Co. Ltd. is committed to complying with all legislated requirements with respect to accessible customer service. This Company strives to meet and surpass customer expectations while ensuring that these customers with disabilities have the same opportunity to benefit from its goods, services and facilities in a barrier-free manner. In this respect, Independent Energy Services Co. Ltd has established, implemented and will maintain its Accessibility Service Commitment.
Information and Communication
Independent Energy Services Co. Ltd. will communicate with persons with disabilities in a manner that respects their dignity and independence in accordance with the Information and Communications Standards and applicable accessibility laws.
Independent Energy's process for receiving and responding to feedback is outlined in the Accessibility Member Service Commitment. Costco will continue to ensure that this process is accessible to persons with disabilities by providing, or arranging for the provision of, accessible formats and/or appropriate communication support, upon request.
Feedback
Independent Energy Services Co. Ltd's process for receiving and responding to feedback is outlined in the Accessibility Member Service Commitment. Independent Energy Services Co. Ltd will continue to ensure that this process is accessible to persons with disabilities by providing, or arranging for the provision of, accessible formats and/or appropriate communication support, upon request.
Accessible ways to submit feedback
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Form: Complete the feedback form located on the website and submit
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In person: Speak to a manager at one of the administration staff at the office located in Val Caron.
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Mail: Send a letter to the attention of the Administrative manager
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Phone: Call Contact 705-897-3334 and speak to
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Email: Jody@ieservices.ca
Review of feedback
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All feedback is sorted by the end of the business day and forwarded to the appropriate person for review
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Feedback pertaining to services and goods provided for persons with a disability will be handled by forwarding to the appropriate operations team to ensure compliance
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The appropriate department determines if any action is required
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If action is required, all parties involved are informed and an explanation/response is created by the Administration Manager
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If no action is required, a response/explanation is created
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Contacting our customers:
Customers can expect to hear back within 2-5 business days, unless otherwise indicated.
This document can be made available in an accessible format and/or with appropriate communication support, upon request. Every effort will be made to accomodate the person if at all possible or an alternative will be issued for a resolution whenever possible.
Feedback form here included / fillable and may be submitted